Reference

Terms Conditions That Govern Your 1cuci Account

These terms set out the rules that apply when you open an account, make a deposit, and use 1cuci — including how we process payments through Touch 'n Go eWallet, Boost, and GrabPay.

Account eligibility by local lawTouch 'n Go eWallet, Boost, GrabPay coveredMalaysian Ringgit (RM) transactionsOne account per personSubject to change with notice

Explore the Lobby Read FAQ

TERMS QUERIES

How to Reach Us About These Terms

Live Chat Open the live chat window from any page on 1cuci. Our support team can clarify specific clauses, account restrictions, or payment-related conditions during available hours.

Account Help Centre Log in and head to the Help section in your account dashboard. You can raise a formal query about these terms, and we will respond to your registered contact detail.

Email Support Send your terms-related question to our support address listed in the footer. Include your account username so we can pull up your record and respond accurately.

ACCOUNT & DATA RULES

How We Handle Your Account Under These Terms

These terms are not just legal text — they define what we owe you and what you agree to when you use the platform. Here is how the key obligations work in practice.

Data Retention

We retain account data and transaction records for as long as required under applicable law. You may request a summary of your stored data by contacting support through your logged-in account.

Account Security

You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact live chat immediately. We verify identity before actioning any account change.

Cookie Use

We use cookies to maintain your session and remember your preferred wallet method — Touch 'n Go eWallet, Boost, or GrabPay — across visits. You can manage cookie preferences in your browser settings.

Requesting Changes

To update personal details such as your registered mobile number or e-wallet account, submit a request via the Help Centre. Changes are processed after identity verification is complete.

What These Terms Actually Cover

1cuci Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on 1cuci, you confirm that you have read, understood, and agreed to these terms in full. They apply to every session — whether you are loading Live Baccarat at a PG Soft table, funding your account via Boost, or requesting a withdrawal

1
back to your Touch 'n Go eWallet. We may update these terms at any time; we will notify you through your registered account or by a notice on the platform before changes take effect. Continued use after the effective date counts as acceptance. Your account is
2
personal to you — sharing credentials, running multiple accounts, or using automated tools to interact with the lobby violates these terms and may result in account suspension. All transactions are processed in RM and routed through supported local payment rails. Access and eligibility are governed by
3
local law; it is your responsibility to confirm that using the platform is permitted in your jurisdiction before you start. Players in Kota Bharu and elsewhere in Malaysia are subject to the same set of conditions without regional exception.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

If something in these terms is not clear, these answers cover the questions we hear most often from account holders.

Yes. Every payment rail we support — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX — is covered by these terms. The same account rules apply regardless of which method you use to fund your account.

We post a notice before any change takes effect. If you do not accept the updated terms, you should stop using your account and contact support to discuss your options before the effective date.

No. These terms allow one account per person. If duplicate accounts are detected, we may suspend both accounts and review any pending withdrawal requests in line with our standard verification process.

Log in, go to the Help Centre, and submit a data request. We will compile your account and transaction history and respond to your registered contact detail within a reasonable timeframe.

The same terms apply across all supported regions in Malaysia. Access depends on local law where you are located — it is your responsibility to confirm the platform is permitted in your jurisdiction.

Suspension means your login is temporarily or permanently disabled. Common reasons include breaching the one-account rule, suspected fraudulent activity, or unresolved identity verification. Contact support to query a suspension decision.

Reference