Reference

What Our Legal Framework Covers

This page sets out the legal terms that govern your 1cuci account — how we handle your data, what rules apply to your use of the platform, and how to reach us when you have a question about your rights.

Account TermsData HandlingUser RightsJurisdiction NoticeContact Paths
1cuci What Our Legal Framework Covers
LEGAL CONTACT PATHS

How to Reach Us About a Legal Matter

If you have a question about your account terms, a data request, or a policy concern, we have three ways to reach our team. Each path is handled by staff who can escalate to the right department — you do not need to know which team handles what.

Live Chat Open the chat window from any page on 1cuci to connect with a support agent who can log your legal query and route it to the correct team.
Email Support Send a written legal request — such as a data access query or account-term clarification — to our support email address listed in your account dashboard.
Account Dashboard Your dashboard holds a direct link to submit a formal account or data request. Log in, navigate to Account Settings, and use the Request form there.
HOW WE HANDLE THIS

Data, Cookies, Security and Retention Practices

We keep your personal data only for as long as your account is active, or as long as we are legally required to retain it. You have the right to request a copy of what we hold, to ask us to correct inaccuracies, and to request deletion where no legal obligation prevents it. Reach out through live chat or the dashboard form and we will respond within the timeframe our terms commit to.

Data Handling

Account data — name, contact details, payment method history including Touch 'n Go eWallet and Boost transactions — is stored securely and never sold to third parties.

Cookies

We use session and analytics cookies to keep your account active and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you did not request an OTP, contact us immediately through live chat to lock your account.

Requesting Changes

To update your account details, correct stored data, or request deletion, log in and use the Account Settings form. We verify identity before processing any change request.

What Our Account Holders Ask About Legal Matters

These are the questions we receive most often about terms, data rights, and account access. If yours is not here, reach us through live chat or the dashboard form and we will get you a direct answer.

The current version of our terms is published on 1cuci and linked from your account dashboard. We date each version so you can confirm you are reading the most recent one.

We hold your registration details, login history, payment transaction records — including Touch 'n Go eWallet, GrabPay and FPX — and account activity. Submit a data access request through your dashboard to receive a copy.

Log in, go to Account Settings and submit a deletion request. We review it against our legal retention obligations first; if no obligation prevents deletion, we action it and confirm by email.

Yes. Submit an account closure request through the dashboard. Any verified balance is returned to your registered Boost or GrabPay wallet before the account is deactivated — no funds are held after closure.

Access depends on local law and is available where local law permits. You confirm eligibility when registering. If your circumstances change, contact us before continuing to use the account.

Contact our team through live chat with your transaction reference or account ID. We log every dispute formally and respond with a written outcome so you have a record of the resolution.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.