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How 1cuci Handles Your Personal Data

Your account information stays with us — not sold, not passed around. This Privacy Policy covers what we collect when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, and use any part of our platform.

Data collected only as neededTouch 'n Go eWallet, Boost, GrabPay payment contextYour right to access and deleteNo data sold to third partiesContact us to raise any concern

Explore the Lobby Read FAQ

What We Collect and Why We Hold It

1cuci Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the details you submit — name, email address, contact number, and your preferred payment method. If you fund your account using Touch 'n Go eWallet, Boost, or GrabPay, we record the transaction reference so our finance team can match

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deposits and process withdrawals accurately. We do not store your full e-wallet credentials or PIN on our servers. We also collect device and session data — browser type, IP address, and pages visited — to maintain platform security and detect irregular activity. This data is kept
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only as long as your account remains active or as required by the applicable law in your jurisdiction. Once retention is no longer necessary, it is deleted from our records. Access and eligibility to use this platform depends on local law and is available where local
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law permits. We do not share your personal data with advertisers. We may share limited data with payment processors, identity verification partners, and technology providers who support the platform — only under strict data-handling agreements that prevent further disclosure. Players in Alor Setar and elsewhere in
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Malaysia have the same rights under this policy regardless of which local payment rail they use.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA STANDARDS

How We Protect and Manage Your Information

We hold your account data under a set of clear operational standards — not vague policy language. Each area below reflects a real practice built into how the platform runs, from the moment you tap to deposit via GrabPay through to when you request a data review.

Encryption at Every Step

All data transmitted between your device and our platform is encrypted using SSL. This applies to account logins, payment confirmations via Touch 'n Go eWallet, and profile updates.

Cookie Use and Control

We use session cookies to keep your account active and analytics cookies to measure page performance. You can adjust cookie preferences in your browser settings at any time.

Account Access and Verification

Your account is protected by password and OTP verification. Any change to registered contact details triggers an identity check before the update is saved.

Data Retention and Deletion

We hold your data while your account is active. Once closed, data is deleted according to our retention schedule. Submit a deletion request via live chat or email to start the process.

PRIVACY CONTACT

How to Reach Us About Your Data

Have a question about your data or want to request a correction? Our support team handles privacy queries directly — no need to navigate a generic ticket form. Send your request through any of the channels below and state clearly that it is a privacy matter so it reaches the right person quickly.

Live Chat Open live chat from your account dashboard. Identify your request as a privacy query and an agent will handle it directly without routing delays.

Email Support Email our data team with your registered account name and a clear description of your request. We aim to acknowledge every privacy email promptly.

Account Help Centre Log into your account, navigate to Account Settings, and use the Help Centre link for data access or deletion requests tied to your profile.

Privacy Policy — Common Questions Answered

These are the questions we get most often about how your data is handled on this platform. If something is not covered here, reach out via live chat or email and we will respond directly.

We collect your name, email, contact number, and payment method details. When you deposit via Touch 'n Go eWallet or Boost, we log the transaction reference for account matching — nothing beyond what the transaction requires.

We retain transaction references for reconciliation purposes. We do not store your full e-wallet PIN, GrabPay credentials, or card details on our servers. Payment authentication happens through the payment provider directly.

Yes. Contact our support team via live chat or email, identify the request as a data access query, and include your registered account name. We will respond with a summary of the data we hold on your profile.

Submit a deletion request through live chat or email. Once verified, we will close your account and remove your personal data according to our retention schedule, keeping only what applicable law requires us to hold.

We share data only with service providers who support the platform — payment processors, identity verification partners, and technology vendors — under data-handling agreements. We do not sell your data to advertisers or unrelated third parties.

We use session cookies to keep you logged in and analytics cookies to understand platform usage. You can manage or block cookies through your browser settings. Blocking session cookies may affect how your account functions during a session.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal LiveLive Dealer Lobby InfoTerms & Conditions

How 1cuci Handles Your Personal Data

How We Protect and Manage Your Information

Encryption at Every Step

Cookie Use and Control

Account Access and Verification

Data Retention and Deletion

How to Reach Us About Your Data

Privacy Policy — Common Questions Answered

01 What personal data does 1cuci collect when I open an account?

02 Is my payment data stored after a deposit or withdrawal?

03 Can I request a copy of the data you hold on me?

04 How do I ask 1cuci to delete my personal data?

05 Does 1cuci share my data with third parties?

06 How are cookies used and can I turn them off?

Privacy Policy

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